Salesforce Sales Cloud Consultant Test 2025 - Free Practice Questions and Exam Preparation Guide.

The correct choice indicates that "Email to Lead" is not a feature of Salesforce. In Salesforce, the features related to generating leads primarily include "Web to Lead," which captures information from web forms directly into the Salesforce system, and "Web to Case," which allows users to create cases from web form submissions. These capabilities streamline the process of acquiring both leads and support requests from external sources.

While "Email to Case" is a valid feature in Salesforce, enabling organizations to convert incoming emails into support cases automatically, "Email to Lead" does not exist as a standalone feature. Instead, the functionality that deals with leads is primarily focused on creating them through web interactions or manual input rather than through direct email interactions. Therefore, understanding the correct features of Salesforce helps clarify what functionalities can be utilized for managing leads and cases effectively within the platform.